Returns & Exchanges

At ONIKUMA Gaming, we stand by the quality of our gear and offer a 30-day return policy to ensure you have the ultimate gaming experience. If you are not completely satisfied with your purchase, we are here to help with a straightforward exchange or refund process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and proof of purchase to start the return process.

2

Prepare Your Gear

Ensure the product is in its original condition and packaging, including all accessories, manuals, and cables that were included in the box.

3

Ship the Item

Pack the items securely and use the provided return shipping label or a tracked shipping service to send the package to our warehouse.

4

Receive Refund or Exchange

Once our technicians inspect the returned hardware, we will process your full refund or ship out your replacement unit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing